Privacy Policy

Last Updated: January 29, 2026

At Orderly, we are committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our order management system.

1. Information We Collect

1.1 Information You Provide

We collect information that you provide directly to us, including:

• Account Information: Name, email address, phone number, and password
• Store Information: Store name, address, business details
• Order Data: Customer orders, product information, shipping details
• Payment Information: Billing details (processed through secure third-party payment processors)

1.2 Automatically Collected Information

When you use Orderly, we automatically collect certain information:

• Usage Data: How you interact with the service, features used, time spent
• Device Information: IP address, browser type, operating system
• Log Data: Server logs, error reports, performance data
• Cookies and Tracking Technologies: To enhance your experience and analyze usage

1.3 Third-Party Data

We may receive information from third-party services you connect to Orderly, such as:

• Multiple sources (for order parsing)
• Payment processors
• Shipping carriers

2. How We Use Your Information

We use the information we collect to:

2.1 Service Provision

• Provide, maintain, and improve Orderly
• Process and manage orders
• Generate shipping labels and track deliveries
• Provide customer support

2.2 Communication

• Send you service-related notifications
• Respond to your inquiries and requests
• Send you updates about new features or changes

2.3 Analytics and Improvement

• Analyze usage patterns to improve our service
• Develop new features and functionality
• Conduct research and analytics

2.4 Legal Compliance

• Comply with applicable laws and regulations
• Respond to legal requests and prevent fraud
• Enforce our Terms of Service

3. Data Sharing and Disclosure

We do not sell your personal information. We may share your information only in the following circumstances:

3.1 Service Providers

We may share information with third-party service providers who perform services on our behalf, such as:

• Cloud hosting providers
• Payment processors
• Analytics services
• Customer support tools

3.2 Legal Requirements

We may disclose information if required by law or in response to:

• Court orders or legal processes
• Government requests
• Protection of our rights and safety

3.3 Business Transfers

In the event of a merger, acquisition, or sale of assets, your information may be transferred to the acquiring entity.

4. Data Security

We implement appropriate technical and organizational measures to protect your information:

• Encryption: Data is encrypted in transit and at rest
• Access Controls: Limited access to personal information on a need-to-know basis
• Security Monitoring: Regular security audits and monitoring
• Incident Response: Procedures to respond to security incidents

However, no method of transmission over the internet is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.

5. Data Retention

We retain your information for as long as necessary to:

• Provide our services to you
• Comply with legal obligations
• Resolve disputes and enforce agreements

When you delete your account, we will delete or anonymize your personal information, except where we are required to retain it for legal purposes.

6. Your Rights and Choices

Depending on your location, you may have certain rights regarding your personal information:

6.1 Access and Portability

• Request access to your personal information
• Request a copy of your data in a portable format

6.2 Correction and Deletion

• Request correction of inaccurate information
• Request deletion of your personal information

6.3 Opt-Out

• Opt-out of marketing communications
• Manage cookie preferences
• Disable certain tracking technologies

6.4 Account Settings

You can manage many aspects of your information through your account settings in Orderly.

To exercise these rights, please contact us using the information provided in Section 10.

7. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to:

• Remember your preferences
• Analyze how you use Orderly
• Provide personalized content

You can control cookies through your browser settings. However, disabling cookies may affect your ability to use certain features of Orderly.

8. Children's Privacy

Orderly is not intended for children under the age of 13. We do not knowingly collect personal information from children under 13. If you believe we have collected information from a child under 13, please contact us immediately.

9. International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence. These countries may have different data protection laws. We take appropriate measures to ensure your information receives adequate protection.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by:

• Posting the updated Privacy Policy on our website
• Sending you an email notification (if you have an account)
• Displaying a notice in the Orderly application

Your continued use of Orderly after such changes constitutes acceptance of the updated Privacy Policy.

11. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:

• Email: [privacy@orderly.social]
• Address: [Your Address]
• Data Protection Officer: [If applicable]

12. Regional Privacy Rights

12.1 European Economic Area (EEA)

If you are located in the EEA, you have additional rights under the General Data Protection Regulation (GDPR), including the right to:

• Object to processing of your personal information
• Request restriction of processing
• Lodge a complaint with a supervisory authority

12.2 California

If you are a California resident, you have additional rights under the California Consumer Privacy Act (CCPA), including the right to:

• Know what personal information is collected
• Know if personal information is sold or disclosed
• Opt-out of the sale of personal information (we do not sell personal information)

By using Orderly, you acknowledge that you have read and understood this Privacy Policy.