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Terms of Service

Last Updated: March 16, 2026

Welcome to Orderly. These Terms of Service ("Terms") govern your access to and use of our order management system. By using Orderly, you agree to be bound by these Terms.

1. Acceptance of Terms

By accessing or using Orderly, you acknowledge that you have read, understood, and agree to be bound by these Terms and our Privacy Policy.

2. Description of Service

Orderly is an AI-powered order management system that helps local shops and shippers:

  • Parse unstructured orders into structured data
  • Manage orders, products, and inventory
  • Generate shipping labels
  • Track revenue and analytics

3. User Accounts

3.1 Account Creation

To use certain features of Orderly, you must create an account. You agree to:

  • Provide accurate, current, and complete information
  • Maintain and update your account information
  • Maintain the security of your password
  • Accept responsibility for all activities under your account

3.2 Account Types

Orderly supports multiple user roles:

  • Owner: Full access to all features within their store
  • Staff: Limited access for order management
  • Shipper: Access to assigned orders and delivery status updates
  • Customer: Public access to order information

4. Use of Service

4.1 Permitted Use

You may use Orderly only for lawful purposes and in accordance with these Terms. You agree not to:

  • Violate any applicable laws or regulations
  • Infringe upon the rights of others
  • Transmit any harmful or malicious code
  • Attempt to gain unauthorized access to the service
  • Use the service to process fraudulent orders

4.2 Data Responsibility

You are responsible for:

  • The accuracy of data you input into Orderly
  • Ensuring you have proper authorization to process orders
  • Complying with data protection regulations applicable to your jurisdiction

5. Intellectual Property

5.1 Our Rights

All content, features, and functionality of Orderly are owned by us and are protected by international copyright, trademark, and other intellectual property laws.

5.2 Your Content

You retain ownership of any data you upload to Orderly. By using the service, you grant us a license to use, store, and process your data as necessary to provide the service.

6. Payment Terms

6.1 Subscription Fees

Some features of Orderly may require a paid subscription. Subscription fees are billed in advance and are non-refundable except as required by law.

6.2 Price Changes

We reserve the right to modify subscription prices. We will provide notice of any price changes at least 30 days in advance.

7. Termination

7.1 Termination by You

You may terminate your account at any time by contacting us or using the account deletion feature.

7.2 Termination by Us

We may suspend or terminate your access to Orderly if you:

  • Violate these Terms
  • Engage in fraudulent or illegal activity
  • Fail to pay subscription fees (if applicable)

8. Disclaimers

Orderly is provided "as is" and "as available" without warranties of any kind, either express or implied. We do not guarantee that the service will be uninterrupted, secure, or error-free.

9. Limitation of Liability

To the maximum extent permitted by law, we shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising from your use of Orderly.

10. Indemnification

You agree to indemnify and hold us harmless from any claims, damages, losses, or expenses arising from your use of Orderly or violation of these Terms.

11. Changes to Terms

We reserve the right to modify these Terms at any time. We will notify you of material changes by posting the updated Terms on our website. Your continued use of Orderly after such changes constitutes acceptance of the new Terms.

12. Governing Law

These Terms shall be governed by and construed in accordance with the laws of [Your Jurisdiction], without regard to its conflict of law provisions.

13. Contact Information

If you have any questions about these Terms, please contact us at:

  • Email: [support@orderly.social]
  • Address: [Your Address]

14. Severability

If any provision of these Terms is found to be unenforceable, the remaining provisions will continue in full force and effect.

By using Orderly, you acknowledge that you have read and understood these Terms of Service.